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E-Load

eLOAD(electronic recharge) is a paper-less recharge facility. e-LOAD is environment friendly, customer friendly and risk free. It will enable distributors, dealers and retailers to sell recharge talk-time directly from handset via SMS. This ensures our customer with the flexibility of recharging their account with any amount starting from as low as Nu. 5 and secure recharge transaction with SMS notification confirming the transaction to both the parties (sender & receiver). It can be used by our prepaid customers.

SUBSCRIBER TO SUBSCRIBER ELOAD TRANSFER

1. Using this facility, customers can transfer their balance to another customer.

2. The amount possible for such a transaction is from NU 5 to NU 500. A fee of NU 5 will be deducted for every transfer.

3. A Minimum balance of NU 10 is required in a customer’s account to do a customer to customer eLOAD transaction.

4. One Day Validity will be given if the customer does not have existing validity from previous recharges.

5. Dial *170#  or Call 123 to check the account and validity period after the transfer.

PROCEDURE FOR ELOAD SUBSCRIBER TO SUBSCRIBER TRANSFER

REGISTRATION PROCESS (Mandatory)

STEP 1: type Reg <SPACE> <mobile no> sent to 158

A confirmation mgs will come>> that generate password.

CHANGE PASSWORD

STEP 1: Dial *127# (for user menu)

STEP 2: select/enter/answer/press 2 [send]

STEP 3: Enter old password [password generated by system]

STEP 4: Enter new password [desirable password eg. 1324]

STEP 5: select/enter/answer/press 1 to confirm.

You will receive a confirmation mgs.

TRANSFER TO ANOTHER PREPAID NO.

STEP 1: Dial *127# (for user menu)

STEP 2: select/enter/answer/press 1 [send]

STEP 3: Enter MOBILE NO which you want to transfer

STEP 4: Enter AMOUNT [eg.10]

STEP 5: Enter your password [new password]

STEP 5: select/enter/answer/press 1 to confirm.

Both sender and receiver will receive a confirmation mgs.

E-LOAD VALIDITY

Nu. 5 – Nu.  20 14 days
Nu. 21 – Nu. 50 22 days
Nu. 51 – Nu. 100 37 days
Nu. 101 – Nu. 300 52 days
Nu. 301 – Nu. 500 60 days
Nu.  501+ 90 days

DISTRIBUTOR TO DEALER TRANSFER

Option 1:

Step 1: Dial *130# (the user will get a menu)

Step 2: Select/enter 1 (Press reply/Answer, enter 1 and send)

Enter Mobile No/MSISDN (Press reply/Answer, enter Mobile no and send)

Enter Amount to be transferred (Press reply/Answer, enter amount and send)

Enter PIN (Press reply/Answer, enter PIN and send)

Enter 1 to confirm and send it. (Press reply/Answer, enter 1 and send)

The distributor and dealer both will get a confirmation SMS with a transaction ID.

Option 2:

Type  *130*1*Dealer Mobile No*Amount*PIN*1# and dial

HOW TO RECHARGE A SUBSCRIBER BY DISTRIBUTOR

Option 1:

Step 1: Dial *130# (the user will get a menu)

Step 2: Select/enter 3 (Press reply/answer, enter 3 and send)

Enter Mobile No (MSISDN)(Press reply/answer, enter Mobile No and send)

Enter Amount to be transferred (Press reply/answer, enter amount and send)

Enter PIN (Press reply/answer, enter PIN and send)

Enter 1 to confirm and send it. (Press reply/answer, enter 1 and send)

The distributor and dealer both will get a confirmation SMS with a transaction ID.

Option 2:

Type  *130*3*User mobile No*Amount*PIN*1#   and dial

HOW TO RECHARGE A SUBSCRIBER BY DEALER

Option 1:

Step 1: Dial *130# (the user will get a menu)

Step 2: Select/enter 1 (Press reply/Answer, enter 1 and send)

Enter Mobile No/MSISDN (Press reply/Answer, enter Mobile no and send)

Enter Amount to be transferred (Press reply/Answer, enter amount and send)

Enter PIN (Press reply/answer, enter Reply and send)

Enter 1 to confirm and send it.(Press reply/Answer, enter 1 and send)

The distributor and dealer both will get a confirmation SMS with a transaction ID.

Option 2:

Type  *130*1*Mobile No*Amount*PIN*1# and dial

HOW TO CHECK BALANCE FOR A DISTRIBUTOR

Option 1:

Step 1: Dial *130# (the user will get a menu)

Step 2: Select/enter 2 (Press reply/answer, enter 2 and send)

The user will get the balance detail via SMS.

Option 2:

Type *130*2# and dial

HOW TO CHECK BALANCE FOR A DEALER

Option 1:

Step 1: Dial *130# (the user will get a menu)

Step 2: Select/enter 2 (Press reply/answer, enter 2 and send)

The user will get the balance detail via SMS.

Option 2:

Type *130*2# and dial

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