Toll Free

1600

E-Mail

1600@bt.bt

Find us:

Chubachu,Thimphu

FAQ

Bhutan Telecom Limited – Always there for you!

4G FAQ

  • You need to get BT’s postpaid SIM card available at a BT service counter near you.
  • Carry along a copy of your ID card and a legal stamp which is required for new subscription.
  • You can pay your mobile postpaid bill via:
    1. B-Wallet
    2. M-BOB
    3. At a BT service counter

We usually forward the bills latest by second week of every month to your email address if you have registered for e-billing service. We will also inform you via SMS once the bill is sent in your email.

  • If you do not receive your bill for a particular month by second week of the following month, then you can write an email to bia@bt.bt.
  • For those customers, who did not subscribe for e-billing service, they should either contact bill deliver agent or visit your nearest BT service counter.
  • If you were not able to pay your bill for a particular month, the amount will be added in next month’s bill.
  • On 21st of every month, the system will verify the total outstanding bills. If the customer has two outstanding bills as of that date, it will bar all outgoing services (outgoing Voice, SMS and Data).

No, you cannot change your postpaid number to prepaid. Any number starting with 171 cannot be changed to prepaid. However, should you wish to avail prepaid instead of postpaid service, you can get a new prepaid SIM for which you will need to visit a BT service counter near you.

You will need to visit a BT service counter near you to subscribe to a postpaid data package of your choice.  More information on data packages are available here

You have to visit a BT service counter near you to change your data package subscription

  • Your monthly bill will show details of your usage/charges, which will be delivered in the email id you provide.
  • You can also get your data usage info from your device ( go to settings-> data usage)

It is not possible to automatically transfer your subscription to the next higher package. If you feel that the data quota allotted by your subscription is not enough, you can always change your subscription. Kindly visit a BT service counter near you to change your subscription.

B-WALLET FAQ

No hassle to look for physical voucher or eLOAD

Save nature, while you top up from your mobile phone

Convenient to recharge anytime, anywhere wherever there is mobile service coverage

Saves time and money

No hassle of visiting the bank for fund transfer purpose

The service is free of charges and available 24/7

BNB and BOB B-Wallet account holders are automatically registered for BPC Bill Payment through B-Wallet.

  1. To use B-Wallet service, dial *111# and choose the “Bill Pay” Option
  2. Complete the process of paying the BPC bill
  1. New users can subscribe for B-Wallet service by filling up a B-Wallet form and submitting it at any of the BT counters. To pay fixed line bills through B-Wallet, chose the option for fixed line bill pay in the form
  2. Existing B-Wallet users can subscribe to fixed line bill pay by typing your fixed line number and sending it to 7575
  3. To use B-Wallet service, dial *111# and choose the “Bill Pay” Option
  4. Complete the process of paying the fixed line bill

All prepaid and postpaid broadband subscribers can now pay their bills through B-Wallet.

To pay your broadband bills through B-Wallet:

  1. New users can subscribe for B-Wallet service by filling up a B-Wallet form and submitting it at any of the BT counters. To pay broadband bills through B-Wallet, chose the option for broadband bill pay in the form.
  2. Existing B-Wallet users can subscribe to broadband bill pay by typing your broadband User ID and sending it to 7575
  3. To use B-Wallet service, dial *111# and choose the “Bill Pay” Option
  4. Complete the process of paying the broadband bill

BT prepaid Top-Up. B-Mobile users can top-up any prepaid number via their mobile handset using BDBL account through B-Wallet
BDBL Fund Transfer. B-Wallet users can transfer money from one account to another within BDBL accounts

BT prepaid Top-Up. B-Mobile users can top-up any prepaid number via their mobile handset using BOB account through B-Wallet
BOB Fund Transfer. B-Wallet users can transfer money from one account to another within BOB accounts
BPC Bill Payment. B-Wallet users can pay their BPC bills through B-Wallet
B-Wallet Broadband Bill Pay. All prepaid and postpaid broadband subscribers can now pay their bills through B-Wallet.
B-Wallet Landline Bill Payment. Landline bills can be paid via B-Wallet.

B-Wallet services with BNB

BT prepaid Top-Up. B-Mobile users can top-up any prepaid number via their mobile handset by using the BNB account directly
BNB Fund Transfer. B-Wallet users can transfer money from one account to another within BNB accounts
B-Wallet Broadband Bill Pay. All prepaid and postpaid broadband subscribers can now pay their bills through B-Wallet.
B-Wallet Landline Bill Payment. Landline bills can be paid via B-Wallet
BPC Bill Payment. B-Wallet users can pay their BPC bills through B-Wallet.

After registration dial *111# to use the service. B-Wallet can be availed through My BT app as well.

Bhutan Telecom has partnered with Bhutan National Bank, Bank of Bhutan and BDBL for easy and remote recharge of any B-Mobile prepaid numbers by using the customer’s bank account and fund transfer within the Bank’s account.

Requirements

  1. Should have a bank account with the BNB/BOB or BDBL
  2. Should have a B-Mobile connection (postpaid or prepaid)

PREPAID FAQ

This is due to automatic network switch by your device, giving you priority of voice over internet while you’re making a call. Once you end the call, you should get the data network back.

You need to have a minimum of Nu.5 in your main balance to access internet in addition to the net balance.

  • Kindly note that data usage includes all internet activity. The more you spend time on the net, the more your data usage will be. However, you can control/manage your data usage by keeping track of what has been consuming your data. To view details on your data usage: go to settings -> Data usage.
  • Make sure you have turned off all auto updates, restrict background data (including auto-play videos on Facebook for example) and also turn off mobile data when not in use.
  • In addition to various data packages available for prepaid subscribers, we also provide bonus offers on main recharges during special occasions and events.
  • Information on Offers during such occasions will be disseminated via SMS to all prepaid subscribers. It will also be given on our website as well posted on our Facebook page.
  1. Check APN settings on your phone (Settings ->mobile networks ->Access point names and make sure it reads: Name -B-Mobile and APN –internet. Rest of the information can be ignored.
  2. If you are still not able to get the connection, please call our contact centre at 1600 (toll free) and clearly state your issue.

Yes, you can change your prepaid number to postpaid while keeping the same number. Please visit a BT service counter near you if you wish to change from prepaid to postpaid and bring along a copy of your ID card and legal stamp.

Dial *170# to check your main/voice and data balance.

Currently we don’t have paper voucher for data recharges. You can only recharge via E-load, B-Wallet or M-BOB.

To avail prepaid data packages, you just need to recharge with the amount (eg. 49, 99, 199 etc) and you will automatically be provided with the corresponding data quota. You can recharge via E-load, B-Wallet or M-BOB. More information on data packages are available here

  • You have the following recharge options:
    • Paper recharge available in most of the retail outlets
    • E-load via BT distributor
    • B-Wallet
    • M-BOB

Visit a BT service counter near you with a copy of your ID card and a legal stamp.

POSTPAID FAQ

It is not possible to automatically transfer your subscription to the next higher package. If you feel that the data quota allotted by your subscription is not enough, you can always change your subscription. Kindly visit a BT service counter near you to change your subscription.

  • Your monthly bill will show details of your usage/charges, which will be delivered in the email id you provide.
  • You can also get your data usage info from your device ( go to settings-> data usage)

You have to visit a BT service counter near you to change your data package subscription.

You will need to visit a BT service counter near you to subscribe to a postpaid data package of your choice.  More information on data packages are available here

No, you cannot change your postpaid number to prepaid. Any number starting with 171 cannot be changed to prepaid. However, should you wish to avail prepaid instead of postpaid service, you can get a new prepaid SIM for which you will need to visit a BT service counter near you.

  • If you were not able to pay your bill for a particular month, the amount will be added in next month’s bill.
  • On 21st of every month, the system will verify the total outstanding bills. If the customer has two outstanding bills as of that date, it will bar all outgoing services (outgoing Voice, SMS and Data).
  • If you do not receive your bill for a particular month by second week of the following month, then you can write an email to bia@bt.bt.
  • For those customers, who did not subscribe for e-billing service, they should either contact bill deliver agent or visit your nearest BT service counter.

We usually forward the bills latest by second week of every month to your email address if you have registered for e-billing service. We will also inform you via SMS once the bill is sent in your email.

  • You can pay your mobile postpaid bill via:
    1. B-Wallet
    2. M-BOB
    3. At a BT service counter
  • You need to get BT’s postpaid SIM card available at a BT service counter near you.
  • Carry along a copy of your ID card and a legal stamp which is required for new subscription.

B-TUNES FAQ

Turn off the regular ‘tring tring’ caller ring back tune and turn on your favorite songs for your friends to listen when they call you.

You can activate you service through SMS/IVR or Btunes Portal.

SUBSCRIBING TO BTUNES

You can now subscribe to Btunes Porta l online.
1) Send “btunes portal” to 5050.
2) Go to Btunes portal


You can activate your service through SMS or IVR. Procedures are given below:

SMS to 5050:

  1. Btunes On // Type Btunes On and send it to 5050 to activate Btunes on your number.
  2. Btunes Off // Type Btunes Off  and send it to 5050 to turn off or unregister your CRBT
  3. Btunes tone_Song ID // To change the ring back tone e.g. “btunes 10″
  4. Btunes Copy mobile_number // to copy someone else’s ring back tone e.g. btunes copy 17001002
  5. Btunes gift tone_id mobile_number //to gift a new tone to your friend e.g. btunes gift 10 17001002
  6. Btunes View // to view the status of tone
  7. Btunes Help // For help

IVR

  1. Call short code 5050 and follow instructions
  2. Press 1 to set English as default language and 2 for Dzongkha
  3. Press 1 to copy friends caller tune or to register new user
  4. Press 2 to listen to RAP and R&B titles
  5. Press 3 to listen to Rock
  6. Press 4 to listen to 70s and 80s classic
  7. Press 5 to listen to techno house and dance
  8. Press 6 to listen to classical and folk
  9. Press 7 to listen to TV theme and music
  10. Press 8 to listen to Reggae
  11. Press 9 to listen to Parody

SUBSCRIBING TO MULTI-TONES

Send EMT to 5050
(EMT=Enable Multi tone)
(With EMT feature a Btunes user will be able to purchase 5 tones of any category(Dzongkha,English. etc).  If the user tries to add the 6th tone, the system will send error message of limit exceeded. The user will have to delete one of the existing tone and add the new one.)

How to view the list of tones tone Purchased:

Send BTUNES VIEW to 5050.
( A SMS will display all the purchased tones)

How to delete a tone:

Send DMT to 5050
(DMT =disable multi tone)
When a Btunes user send DMT the user will fall back to the single tone user and the latest tone (out of five) will be set as the ring back tone and rest of the tones will be deleted.

BULK SMS FAQ

Get the desired reach for your campaign through our bulk SMS service.
To subscribe, please fill out the Bulk SMS form and submit at any BT counter.

Have a question?

webmaster@bt.bt

Send us an e-mail.

Drophen Lam 2/28

Chubachu Thimphu

1600

Get in touch with us

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