Bhutan Telecom Limited

Call 1600         PIT/BIT

Contact Center

Contact Center is intelligent communications solution to manage the customer’s experience with maximum efficiency primarily by two methods:

  • Automated: Interactive Voice Response (IVR)
  • Human-Assisted: Operator / Agent


1. Improve agent Productivity.

  • Enable the agents to handle the interactions productively and efficiently.

2. Improve Customer Experience.

  • Efficient handling of interactions will enhance the customers experience with the service

3. Maximize the value of each customer interaction.

  • Determine the context of the contact and match every customer to the right agent, balance workload to avoid burnout and ensure targeted service levels.

Why contact center services?

  • Call Recording
  • Multilingual Support
  • 2-Way interactions using Toll Free.
  • Inbound: Citizens contact Contact Center
  • Outbound: Contact Center contacts citizens.

Reasons to Avail Contact Center Services

  • Bhutan Telecom will become a single point of contact (SPOC) for technology service and operation.
  • Bhutan Telecom will provide operating efficiency and experience with best practices and industry standards.

To avail the services, contact us at 1600 or send SMS at 1600 between 8:30AM to 9:30PM.

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