Test your internet speed

Essential Information for Broadband Internet Customer

Welcome Pack for Broadband Internet

Broadband Service

BT would like to inform all its broadband customers that you can now manage and monitor your broadband bills through our user friendly online user portal.
The user portal is available through Manage Broadband The user name will be broadband user id (eg: dnet02335599) and the password will be password of the broadband account.

We would also like to inform that broadband customers can access internet using their broadband only from their registered domain/area. For e.g customer registered at Chapcha will not be able to access broadband from places other than Chapcha.

Broadband is a high-speed Internet connection using which you can connect from home or office. The speed that can be delivered starts from 512 Kbps (which is theoretically almost 5 times as fast as the dail-up connection) to as high as 2 Mbps. It is also capable to make a network( e.g. LAN) at your premises to share Internet. You only need fixed telephone line connection at your home which you can apply if you don’t have one and a broadband modem( CPE) which you can procure from us( see below).

As of today, we can provide broadband Internet only at the following location (proper).Other areas will be covered phase-wise.

Regions Locations with BB Service
Western Region(Gasa, Haa, Paro,Punakha, Thimphu, Wangdue) Thimphu, Satsam, Dechencholing, Punakha, Simtokha, Paro, Wangue, Haa, Lobesa, RTC, Khasadrapchu,Damthang, Gyenkhana, Gasa, Kamichu, Rurichu
South Western Region (Chukha,Phutsholing, Samtse) Phuntsholing,Gedu, Pasakha, Tsimasham, Samtse, Gomtu, Chapcha, Chukha, Sipsu
Central Region (Bumthang, Sarpang, Trongsa, Tsirang, Zhemgang) Damphu, Bumthang, Gelephu, Trongsa, Sarpang, zhemgang, Dagana, Dagapela, Chumey, Drujaygang, Tshangkha, Jigmecholing, Pangbang, Tingtibi
Eastern Region (Lhuntse, Mongar, Pema Gatsel, Samdrup Jongkhar, Trashigang, Trashi Yangtse) Kanglung, Tashigang, Pema Gatsel, Samdrup Jongkhar,Mongar, Deothang, Trashi Yangtse, Khaling, Nganglam,Rangjung, Wamrong, Gyelposhing, Lhuntse, Drametse, Tsenkharla, Tsenkhari, Yongphula,

Download forms

Acceptance Form

Broadband Application Form

Postpaid Surety Form

Renewal Form

Broadband Modem Warranty Slip

Postpaid Migration Form

Prepaid Migration Form

Broadband postpaid surrender Form

Reconnection form

Broadband Tariff

(Packages and monthly tariff for Broadband Services)


Monthly tariff means the minimum applicable charge for a month cycle and customer will be allocated data upload/download limit corresponding to a particular package.

Prepaid customer

Customer’s account will be exhausted whichever – a 30 days monthly cycle including the date of activation or data/quota limit comes first, until the renewal of the account. If you have quota left on the limit and your monthly renewal cycle is about to end, please renew prior to the end in order to have your quota carried-over.

Postpaid customer

Customer can continue to use account within the calender monthly cycle even after the limit has reached, but additional charge for the usage applies corresponding to the package. However, the expiry date i.e. the calender monthly renewal cycle applies.

Optimizing Your Broadband Internet Use

Please be informed that the data quota allotted to your subscription accounts your every Internet activity and not only uploads and downloads of files. This means the data quota will include but not limited to: browsing of websites, chatting (both texts & voice), downloading/uploading of files (documents, music, movies, etc.), sending/receiving emails and attachments, etc. Therefore, please refrain from unnecessary Internet activity which will consume your quota and cost your more.

Managing Broadband Account/Usage

Customers can monitor and control your broadband internet usage, check renewal and expiry dates,and also change broadband account password from the following link:

Manage BB Account. Or you can follow the link by clicking on ‘Manage Account’ on the right of this home page

Set up charges:

  1. BTN 1350 for Standard Modem with 1 year warranty
  2. BTN 1650 for D-Link DSL-2520-U (Wired) with 1 year warranty
  3. BTN 2200 for D-Link DSL-2730-U (Wireless) with 1 year warranty
  4. BTN 250 if customer wants to install their own CPE*.

(* CPE needs to be tested for compatibility with the network)

Monthly Prepaid Broadband rates:

Package Name Circuit Bandwidth Monthly Tariff(NU) Data Limit with 5% tax validity
Home Upto 2 Mbps 399.00 3.8 GB 30 days
Office Upto 2 Mbps 1499.00 15.2 GB 30 days
Enterprise Upto 2 Mbps 2499.00 25.65 GB 30 days

Monthly Postpaid Broadband rates:
5% tax will be levied on monthly bills

Package Name Circuit Bandwidth Monthly Tariff(NU) Data upload/Download Limit Additional Usage Charge per MB (NU)
Home Upto 2 Mbps 499.00 4 GB 0.123
Office Upto 2 Mbps 1599.00 13 GB 0.121
Enterprise Upto 2 Mbps 2999.00 25 GB 0.119


Tariff for corDECT WLL 128 Kbps services:

Package Circuit Bandwith Monthly Tariff(NU) Data Upload/Download Limits Additional Charge of Data upload/Download
CorDECT-128 Upto 128 kbps 700.00 300 MB 2.5
Drophen Lam 2/28, Thimphu, Bhutan
PABX: 02343434
Email :

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